Operator-led delivery
Chase Robbins built The ERP Firm after running Odoo on real production floors — compounding, food production, and distribution — not from a generic consulting playbook.
About The ERP Firm
Built by an operator, not just a consultant.
The ERP Firm was founded by an operator who runs Odoo in production inside regulated manufacturing and distribution businesses — so clients get direct senior access, 24/7 PagerDuty escalation, and every change in their own Git repository.
Why we exist
Odoo support that behaves like ownership.
Most hourly Odoo firms sell hours. We take responsibility for the system: traceability, quality, integrations, upgrades, and the request queue — for one flat monthly fee.
Senior attention by design
We cap active clients at 4–5 per lead engineer so work is not dumped to anonymous offshore benches.
Escalation that reaches a decision-maker
Production-stopping outages route through a 24/7 PagerDuty line that pages Chase directly — not a ticket portal with a SLA clock.
Industries
Regulated manufacturing and distribution.
Life Sciences practice
Lot, batch, expiry, quality, and audit-trail workflows for compounding, peptide, and supplement manufacturers.
Explore Life SciencesFood & Beverage practice
FEFO, recall readiness, co-packer flows, and FSMA-oriented traceability in Odoo.
Explore Food & BeverageWholesale Distribution practice
Multi-warehouse inventory, purchasing automation, retailer EDI, and 3PL integrations.
Explore Wholesale DistributionHow we deliver
Portal, Slack, Git, and written service levels.
- Week 1 Health Audit and ranked Rescue Roadmap for new Rescue & Run clients.
- Client portal kanban board plus shared Slack channel and weekly priority call.
- Small requests within 24 hours (Mon–Fri); medium in 3 days; large in 7–30 days by scope.
- Annual Odoo version upgrade included — custom modules tested and carried forward.
- All code and documentation in the Git repository you own.
Chase Robbins — Operator & Founder
Chase runs Odoo inside regulated operations and still leads delivery for every client while capacity is capped at 4–5 active engagements per engineer. That is why Autopilot and Rescue & Run share the same senior team, the same tiers, and the same PagerDuty escalation path.
Put an operator-led Odoo team on your backlog.
Share your environment and the workflow that is blocked today.