Health Audit
Our team reviews the database, modules, and workflows in Week 1.
How we work
The ERP Firm Rescue Method
Our Odoo consultants move work from a Week 1 health audit to a ranked roadmap, focused sprint, and ongoing support through Autopilot.
Our method
The Odoo team for a clear path from health audit to Autopilot.
Rescue Roadmap
We rank the issues by urgency and agree what to address first.
30-Day Rescue Sprint
We fix the top 10 issues on your agreed roadmap in 30 days, or your next month is free. You approve the list in week one.
Autopilot
Requests move through the client portal and shared Slack channel against written service levels, with changes documented in your Git.
Communication
Visible requests, documented delivery.
- Submit requests through your client portal kanban board.
- Work with your engagement lead through a shared Slack channel and weekly priority call.
- Review each delivery in a Loom walkthrough from our delivery team.
- Receive the annual Odoo version upgrade, with custom code tested and carried forward.
- Use the 24/7 emergency line via PagerDuty that pages Chase directly for outages that stop the business.
Written service levels
Response and turnaround, in writing.
| Request | Promise | When |
|---|---|---|
| First response | Within 1 hour | PT business hours |
| Emergency | 24/7 via PagerDuty | Pages Chase directly |
| Small request | Within 24 hours | Monday to Friday |
| Medium request | 3 days | Turnaround |
| Large request | 7–30 days | By scope |
Request concurrency
Unlimited requests in your queue at your tier: Core 1, Growth 2, or Scale 3 active requests at a time. Larger projects over roughly 40 hours are split into phases, not billed extra.
What is excluded
Odoo licenses, hosting, third-party app fees, and full ERP migrations are not included.
FAQ
Delivery and communication.
Where do requests go?
Requests are tracked on the client portal kanban board, with a shared Slack channel for communication.
How are larger requests handled?
Requests over about 40 hours are split into phases, not billed extra.
What is excluded?
Odoo licenses, hosting, third-party app fees, and full ERP migrations are excluded.
Start with the request queue you need to clear.
We will discuss priorities, request flow, and the right service.