You're about to hire an Odoo developer
You need someone on Odoo full-time, but one developer can't cover configuration, code, integrations and upgrades, and recruiting takes months.
Outsourced Odoo department
Your Entire Odoo Department.
Without Hiring One.
For companies that run on Odoo but don't want to build, staff and manage an Odoo team. We take ongoing responsibility for support, development, maintenance and upgrades, for one predictable monthly fee.
Work starts within 48 hours of signingFirst response within 1 hour, PT business hours24/7 emergency support lineAll code and documentation in your Git
Who this is for
For companies that depend on Odoo to operate
Most clients come to us at one of three moments.
You're replacing your implementation partner
Your partner bills by the hour, quotes every change and moves on once the project closes. You want a team that stays.
You've outgrown your support arrangement
Tickets get closed, but nobody looks after the system as a whole, plans upgrades or improves how the business uses Odoo.
Why a department
One developer is a single point of failure. Five vendors is a management job.
Companies usually staff Odoo one of two ways. A single internal developer knows the system well, but covers one skill set, can't take a vacation without the queue stopping, and takes the knowledge with them when they leave.
A mix of consultants, freelancers and support providers covers more ground, but someone on your side has to coordinate them, and when something breaks, each one points to the others.
An outsourced Odoo department removes both problems. One team holds every responsibility, documents the work in your own Git repository and answers for the result.
Compare
Who handles what
The work behind a reliable Odoo system, and who carries it under each model.
| Responsibility | Single in-house developer | Several consultants and providers | The ERP Firm |
|---|---|---|---|
| Day-to-day user support | One person, during their working hours | A ticket desk, often a separate vendor | A shared request queue, with first response within 1 hour during PT business hours |
| Troubleshooting and outages | Depends on whether they are available | Each vendor investigates its own piece | One team traces the problem end to end, with a 24/7 emergency line |
| Custom development and integrations | Limited to one person's skills | Quoted and scheduled project by project | Configuration, Python, Owl JS, EDI, 3PL and storefront work in the same queue |
| Maintenance and monitoring | Often deferred behind feature work | Usually nobody's explicit job | Patches, monitoring, backup checks and a monthly health report |
| Version upgrades | A large project for one person | A separate project and quote | One version upgrade a year included |
| Documentation and code | Often in one person's head | Spread across vendors' repositories | Every change documented and committed to your Git |
| Vacation, illness and turnover | Work stops, and knowledge leaves with them | Depends on each vendor's bench | Covered by the team, with documented handover |
| Backlog and priorities | You manage the person | You coordinate the vendors | Your engagement lead runs a weekly priority call |
| Accountability when something breaks | One person, if they are still there | Shared, which often means nobody | The ERP Firm |
What's included
What your Odoo department covers
One request queue for everything below, worked in priority order with no cap on requests.
- Functional support and user questions
- Troubleshooting and bug fixes
- Custom modules and automations
- Storefront, EDI and 3PL integrations
- Reports and leadership dashboards
- Patches, monitoring and backup checks
- One Odoo version upgrade a year
- Finishing stalled implementations
- Documentation, runbooks and Git history
Not included: Odoo licenses, hosting, third-party app fees and full ERP migrations.
How it starts
Rescue. Own. Improve.
If something is broken today, that comes first. Ongoing ownership starts from there.
Rescue
A week-one health audit and a ranked roadmap, then the top ten issues fixed within 30 days, or the next month is free.
Own
We take over day-to-day responsibility: support, monitoring, patches and a request queue delivered to written service levels.
Improve
We keep developing Odoo as you grow, through a standing backlog, a weekly priority call and the annual upgrade.
Working together
You set priorities. We do the work.
- An engagement lead who knows your system and your business.
- Requests through the client portal kanban board or a shared Slack channel.
- A weekly priority call to agree what comes next.
- A short recorded walkthrough with each delivery.
- Each lead engineer works with 4–5 active clients at most.
Pricing and terms
One predictable monthly fee
Priced by user count
Your fee is set by the number of Odoo users, with no hourly billing or change orders. Plans start at $5,000 a month. See the tiers
Service-level guarantee
If we miss the 1-hour first response or the 24-hour small-request turnaround in a month, that month is 50% off.
Contract terms
12-month agreement with a 30-day out. If we're not the right fit after the first month, cancel and owe nothing more.
You keep everything
All code and documentation stay in your Git repository, including if you leave.
FAQ
Questions about an outsourced Odoo department
What is an outsourced Odoo department?
A team that takes ongoing responsibility for your Odoo system: support, troubleshooting, development, maintenance and upgrades. You set the priorities. We do the work and answer for the result, for one monthly fee set by your user count.
How is this different from an Odoo support contract?
A support contract closes tickets. We take responsibility for the whole system: fixing problems at the cause, maintaining integrations, planning upgrades and improving workflows as the business changes.
Should we hire an Odoo developer instead?
A single developer covers one skill set and one person's working hours, and the knowledge leaves when they do. An outsourced team covers configuration, code, integrations and upgrades, and documents every change in your Git repository.
What if we already have an agency or an internal admin?
That is how most engagements start. We run a structured handover of repositories, credentials and open tickets. From there we either take the whole backlog or only the technical work your admin can't cover, such as custom modules, integrations and upgrades. Nobody on your side needs to be replaced.
What if our Odoo system is broken right now?
Then we start with Rescue & Run: a week-one health audit, a ranked roadmap, and the top ten issues fixed within 30 days, or the next month is free. Ongoing ownership starts from there.
Do you handle new Odoo implementations and migrations?
We finish stalled implementations and upgrade Odoo between versions, with one version upgrade a year included. New implementations and migrations from another ERP are scoped on the call and are not part of the standard monthly fee.
What are the contract terms?
12-month agreement with a 30-day out. If we're not the right fit after the first month, cancel and owe nothing more. You keep every commit, document and recorded walkthrough we delivered.
Talk to us about running your Odoo
Book a free 25-minute scoping call. Bring your Odoo version, user count and how Odoo is supported today. We'll tell you what we would take on first.
- Your current setup, vendors and backlog
- What needs fixing before ongoing ownership starts
- Your monthly rate, confirmed from your user count